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Privacy Policy

We value the trust you place in us. This policy outlines our commitment to protecting your personal data and respecting your privacy.

Last updated: June 2025

Table of Contents

  • 01Information Collection
  • 02Legal Basis for Processing
  • 03Your Global Data Rights
  • 04Security & Retention
  • 05Cookies & Tracking

1Information Collection

We collect information to provide a bespoke experience. This includes: • Direct Identity: Name, email, and contact details provided during account creation. • Order Fulfillment: Shipping/billing addresses and pet customization details (including uploaded photos). • Transactional Data: Processed securely through our payment partners (Stripe/PayPal). • Technical Data: IP addresses, browser types, and site interaction patterns collected via cookies and similar technologies.

2Legal Basis for Processing

Under GDPR and similar frameworks, we process your data based on: • Contractual Necessity: To fulfill your orders and manage your account. • Legitimate Interests: To improve our artisanal services and detect potential fraud. • Consent: For marketing communications, which you may withdraw at any time. • Legal Obligations: To comply with tax, accounting, and regulatory requirements.

3Your Global Data Rights

Regardless of your location, we respect your privacy rights: • Access & Portability: Request a copy of your personal data. • Rectification: Correct any inaccurate or incomplete information. • Erasure (Right to be Forgotten): Request deletion of your data, subject to legal retention requirements. • Restriction: Object to or limit the processing of your personal information. To exercise these rights, please contact us at family@fetchfavor.com.

4Security & Retention

We implement sophisticated measures to protect your digital footprint: • Encryption: All data is transmitted via secure SSL/TLS protocols. • Storage: Data is stored only as long as necessary for the purposes outlined (typically 7 years for tax/business records). • Third-Party Assurance: We only partner with providers who meet rigorous security standards.

5Cookies & Tracking

We use cookies to enhance site performance and personalization. Essential cookies are required for core functionality (like the cart), while analytical cookies help us refine our user experience. You can manage your preferences through your browser settings.

Privacy Inquiries

If you have questions about your data or wish to exercise your rights, our dedicated team is ready to assist.

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