Privacy Policy

We collect information to provide a bespoke experience. This includes: • Direct Identity: Name, email, and contact details provided during account creation. • Order Fulfillment: Shipping/billing addresses and pet customization details (including uploaded photos). • Transactional Data: Processed securely through our payment partners (Stripe/PayPal). • Technical Data: IP addresses, browser types, and site interaction patterns collected via cookies and similar technologies.

Under GDPR and similar frameworks, we process your data based on: • Contractual Necessity: To fulfill your orders and manage your account. • Legitimate Interests: To improve our artisanal services and detect potential fraud. • Consent: For marketing communications, which you may withdraw at any time. • Legal Obligations: To comply with tax, accounting, and regulatory requirements.

Regardless of your location, we respect your privacy rights: • Access & Portability: Request a copy of your personal data. • Rectification: Correct any inaccurate or incomplete information. • Erasure (Right to be Forgotten): Request deletion of your data, subject to legal retention requirements. • Restriction: Object to or limit the processing of your personal information. To exercise these rights, please contact us at family@fetchfavor.com.

We implement sophisticated measures to protect your digital footprint: • Encryption: All data is transmitted via secure SSL/TLS protocols. • Storage: Data is stored only as long as necessary for the purposes outlined (typically 7 years for tax/business records). • Third-Party Assurance: We only partner with providers who meet rigorous security standards.

We use cookies to enhance site performance and personalization. Essential cookies are required for core functionality (like the cart), while analytical cookies help us refine our user experience. You can manage your preferences through your browser settings.